What homeowners say ...
Designer Bath did the
right things.
"Approximately three years ago I received an item from Designer Bath that had a manufacturer's defect. The item was replaced with no hassles. You can get good insight about a company when things don't go exactly right and how they respond. Designer Bath did the right things."
Bob McManus, Saugus, MA
A very pleasant experience
"I just want to inform you of a very pleasant experience I had when I visited your place of business.
I had damaged the finish on my stainles steel kitchen sink and was looking for advice on how to repair it. When I entered your store, I was met by a lovely lady, Michelle Ritchie.
I informed Michelle of my problem and she just about took my arm over to a shelf containing several cleaning products. Questions were raised and without hesitation she got on the phone and called the manufacturer and reviewed the products. By the way, this took her a few minutes and certainly, she was taking the extra step.
The bottom line was that I walked out of your store with two products and when I applied them to my sink, it did the trick. (She had actually written a note on each product to that I would use them properly.)
I just want to thank Michelle Ritchie. She reflects very well on your business. I have been around long enough to appreciate thoughtfulness and efficiency.
And to complete my day, I was reunited with my cousin, Sharon Hunt. Unfortunately, the only time we usually meet is at a wedding or a funeral.
Just thought you'd like to know how great your staff is."
Frederick L. Murtagh, Peabody, MA
Great to work with
"Mindy was fantastic - responsive, knowledgeable, prompt and great to work with."
Bill & Ann Skladany, Stoneham, MA
Staff made all the difference
"I've redone two bathrooms and a kitchen. We checked out other showrooms and it was your staff that made all the difference".
Barbara & Dick Wilson, Gloucester, MA
Extremely professional
Salesperson Sharon is very nice, knows the products, and is extremely professional. I will certainly contact her in the future.
Catherine Mantia, Swampscott, MA
You guys rock!
Mindy - I can’t thank you enough for all you have done to make my visions become a reality. Thank you from the bottom of my heart. My best wishes for a healthy and prosperous 2012 to you and everyone at Salem Plumbing.You guys rock!
Julie H. Livingston,
President & CEO, Marblehead Bank
Always there for me
"When we built our house, I went to Designer Bath to get everything for our bathrooms and kitchen. It was a huge task, but Mark was great and was always there for me. I could never have done it on my own, but he took me through the process step by step and made it very easy.
I loved the selection, especially all the different metals. Designer Bath has everything for whatever budget you have. I wanted to make some bathrooms more special than others, and they had something I liked in every price category".
Thank you, Designer Bath!"
Traci Chait, Beverly
Very courteous
"Melissa was knowledgeable and very courteous. Her ability to provide me a sample to see in my kitchen with other materials was great! It directly lead to my purchases. I especially liked her ability to say, "I don't know, let me look that up." No one knows everything! When we tackle the master bath, in a year or five I'll be back!"
Kate Quackenbush - Boxford, MA
Quality of products
"We trust the quality of products and the staff who are very helpful!"
John & Patricia Shea, Marblehead, MA
Very service oriented
The sales associate who helped me was great; professional, knowledge- able and was very service-oriented!
Chris Connelly, Arlington, MA
I will recommend you
"I do not shop price - even at 72 my time is important (even more so). Therefore I want it right the first time. You served us well and I will recommend you."
Mike Kassner, Rockport, MA
Terrific
Jason helped us make our selections. He was terrific, and we love our sink and faucet set!
Jerry & Arleen Silverlieb, Swampscott
Knowledgeable
"Mindy was so knowledgeable and pleasant to work with. She is a real asset to your business!"
Ed & Ann Riggs, Rye, NH
What the pros say ...
Outstanding service
"As plumbing fixture provider and specifiers for a recent project of ours in Cambridge, Salem Plumbing provided outstanding service right down to the onsite delivery. There seemed to be an endless desire to get the job right. Whether it was ensuring matching finishes or the verification of correct deliveries Salem Plumbing was a tremendous resource and played a significant part in the overall success of the project.
The project consisted of three traditional bathrooms, one contemporary Master Bathroom, and a modern Kitchen. Jane Burke and Salem Plumbing were able to handle all styles and ensure even the smallest details were thought out. I can't imagine using any other resource."
Michael Resteghini, Sr. Project Mgr
F.H. Perry Builder, Hopkinton, MA
Hands down, one of the best
"'Customer service' these days has edged towards the abyss to which all clichés travel when meaning goes out the words themselves. Salem Plumbing is one of a handful of companies still able to fully embrace and define what Customer Service truly means.
As a general contractor working devotedly to meet to the intricate needs of our high-end clientele, we, quite simply, must rely on our vendors and suppliers to go above and beyond everyday reliability, trust, and delivery. Salem Plumbing, hands down, is one of the best. Salem Plumbing has never failed to earn our highest trust and respect. Emails and phone calls are returned immediately, orders are complete, follow up is actually a normal part of business, our project managers are surprised and delighted by your service teams, and 'I don't knows' are followed up immediately with 'here's a solution'.
Thank you for all that you have done to make us the best we can be. Here's to many more successes."
Allison P. Iantosca,
VP, Sales & Marketing
F. H. Perry Builder, Hopkinton, MA
Selection and quality
are unsurpassed
"I have been bringing my clients to Designer Bath for the past 15 years. Their product selection and quality are unsurpassed. The service and knowledge by their well-trained staff keeps me coming back. Designer Bath makes my job easy!"
Sue Adams,
Sue Adams Interiors, Andover, MA
I always recommend
Designer Bath
"I know I can count on Designer Bath; every product they have is great quality. And I like dealing with a family business. To me they represent reliability, value, and service.
Their experience, their follow through, their knowledge of the business make my job as a contractor easy. I know my projects will go smoothly. I always recommend Designer Bath."
Molly Martins,
Martins Construction Company
Above and beyond expectations
During this busy season, I would like to take a moment to thank you and all of your employees at Salem Plumbing and Designer Bath. As a small business you have been a huge help in the success of Puleo Plumbing & Heating Inc.
The showroom staff has been excellent for both my customers and for myself. The counter has always been rock solid; the guys at the desks, Lee, Mark, and especially Josh have gone above and beyond expectations, even in last minute situations. Gary Paul has been a wealth of knowledge, Jay Apt has been outstanding in outdoor sales and always bent over backwards to help us move forward. Even the delivery drivers are great.
So once again, thank you for all of your help and support. Happy Holidays and I look forward to the many great years to come.
Scott Puleo, Puleo Plumbing & Heating
What sets them apart is
the extra attention
"Designer Bath's people are knowledgeable, service is prompt and accurate and they work extremely well with customers in providing the best applications, but what sets them apart is the extra attention they give when a problem arises.
I had a malfunctioning shower door from a national brand supplier which involved a design flaw in the product. Two letters, including one to the president of the company, were met with silence. Thankfully, I had sent a copy of that letter to Jason, and without any follow-up on my part, he called me asking for more details and voluntering to help. In just a matter of days, I received calls from the company and their regional representative and I'm happy to report the problem was resolved.
It's examples like this by which the true mettle of a company is measured, and it's why I'd recommend Salem Plumbing's DESIGNER BATH to any prospective home owner. They are one of my very best suppliers."
Ken Widmer
Historical Society of Old Newbury
